According to the “Law of Ukraine on the Protection of Consumer Rights”, underwear and swimwear are included in the list of goods of good quality and are not subject to exchange or return, provided that they are not defective.
However, we understand that buying lingerie online can sometimes be a daunting task. We want you to be completely satisfied with your purchase in our store.
If for some reason the linen that you have purchased does not suit you, then you can return it to us for a refund or exchange. Just send your goods back to us within 5 days from the date of shipment. Delivery for return shipping is at the buyer’s expense.
When you receive your laundry, we strongly recommend that you try on it until you are sure that it suits you. Only after you decide to leave it should the tags be removed.
What should be the goods upon return?
Our return policy is rather strict because we adhere to the highest quality standards. Returned item must be unworn, clean and in perfect condition. All tags must be in place and the laundry folded and packed in the original packaging. We cannot accept returns that are dirty or damaged. In this case, the goods will be sent back to the buyer at his expense.
We reserve the right to refuse to provide services to anyone who, in our opinion, makes an exchange and return too often.
Can I return a product from a sale?
Goods from the section “Sale” are subject to exchange only. Unfortunately, we do not accept returns for these items due to discounts offered upon purchase.
In the event of a return, we only compensate for the cost of the goods. We do not refund shipping costs to the buyer.
Customized laundry return conditions:
If you ordered from us ind. sewing clothes, and for some reason it requires our intervention (you need to take in something, change it), you have the right to send us an order for revision within 5 days from the receipt of your sewn product. In this case, payment for shipping is carried out at our expense. We will improve the product as soon as possible and send it to you.